Once all conflicts are "resolved" the issue should be resolved. Resolution" window select to keep the item With crossed-swords icon and from the "Conflict Scroll down until you find one or more items with a crossed swords icon. To do this, click the folded page icon in the title bar above the category heading. Where you suspect the problem exists, and To get there, use the Navigation icons in the Navigation Pane, the Go menu or by pressing CTRL+6 on your keyboard. To see the folder, you’ll need to switch to the Folder List Navigation. You are probably now in the Mail Navigation. Select the specific mailbox that is having this issue, highlight one of theįolders (Calendar, Contacts, Tasks, or Notes) In both cases, the Sync Issues folder is located in Outlook itself. Select your Exchange or Microsoft 365 profile and click Change. The steps are as follow, In Outlook, navigate to File > Account Settings > Account Settings. However, you need a reliable internet connection to enable and work in online mode. This requires that you locate the Outlook folder that is experiencing this issue, enable the list view display for that folder, review by the icon column (usually the left most column) and click a special "crossed swords" to resolve the conflict.įolders on the navigation section located in the lower left portion of the Outlook main window. Turning off cached Exchange mode will disable the Sync Issues folder and resolve Synchronization log issues. ost file.Īn alternate solution is to use Outlook conflict resolution approach. When you restart Outlook perform a send/receive and Outlook will start to reconstruct the Outlook off-line. You must close Outlook before doing this to avoid the file being locked by Outlook.
ost file for the Outlook mail profile that is experiencing this issue and rename or delete this file. The easiest resolution is to locate your Outlook.
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